Why ITIL is still the heartbeat of IT services

Its perspective at the sharp end of ITIL projects means APM Group is well placed to see the benefits of implementing ITIL. Jessica Barry, APMG’s accreditor co-ordinator, explains why ITIL is still an extremely useful business tool and Version 3 is exactly what the industry needs to continue improving.

The issues surrounding ITIL and service management generate some heated debates.  On this website alone there are lots of examples of people who are pro-ITIL and evangelise on its benefits, but there are just as many who think it is removed from the working realities faced by service providers.

How to solve the ITIL paradox?

We need ITIL more than ever, but it is stopping us from meeting the challenges which will decide whether we have a job in five years from now.  James West explains why we must solve the ITIL paradox. One of the key themes emerging from recent conversations with some of the brightest minds in ITSM (which will soon result in a series of articles tackling the industry’s hot topics.  And I mean hot – not lukewarm) is the ITIL paradox.

Should Lean replace ITIL as the guiding force for business technology?

With service desks desperate for more time to focus on challenges such as supporting user devices and delivering mobile centric services, James West questions whether the vastly expanding ITIL body of knowledge has made itself irrelevant and that perhaps Lean now offers much clearer guidance for IT.

ITIL Education

The ITIL certification scheme enables an individual to gain credits for ITIL® courses. There are four levels within the scheme: Foundation, Intermediate,  Expert and Master. The Foundation level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

ITIL Benefits and Barriers to Success

IT management has been in transition for some time, from a focus on managing the technology itself to using technology to help a business achieve its strategic objectives. In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to the Information Technology Infrastructure Library, better known as ITIL, to accomplish this goal.

This template made by PotolKontong