Why ITIL is still the heartbeat of IT services

Its perspective at the sharp end of ITIL projects means APM Group is well pl… Read more Why ITIL is still the heartbeat of IT services

How to solve the ITIL paradox?

We need ITIL more than ever, but it is stopping us from meeting the challen… Read more How to solve the ITIL paradox?

Should Lean replace ITIL as the guiding force for business technology?

With service desks desperate for more time to focus on challenges such as sup… Read more Should Lean replace ITIL as the guiding force for business technology?

ITIL Education

The ITIL certification scheme enables an individual to gain credits for ITIL®… Read more ITIL Education

ITIL Benefits and Barriers to Success

IT management has been in transition for some time, from a focus on managing th… Read more ITIL Benefits and Barriers to Success